About AlgoDriven

AlgoDriven builds production-grade SaaS platforms for the automotive industry across Australia, the Middle East, Southeast Asia, and Europe. Our systems process large volumes of data daily and power mission-critical workflows for dealerships and OEM partners.

This role is ideal for someone who is technical, detail-oriented, customer-focused, and passionate about delivering a great user experience.

What you’ll be doing:

• Providing first-level customer support to clients via WhatsApp, in-app chat, and email

• Assisting customers in both English and Arabic

• Running reports and helping investigate customer queries

• Reproducing and isolating software issues for escalation to engineering teams

• Assisting with product testing and QA processes

• Supporting product rollouts, updates, and customer communications

• Helping maintain strong ongoing relationships with existing clients

What we’re looking for:

• Fluent English and Arabic communication skills

• Strong problem-solving and troubleshooting ability

• Organised, detail-oriented, and responsive

• Comfortable working with software platforms and technology products

• Automotive industry knowledge is a bonus

• Previous customer support or SaaS experience preferred

Join a fast-growing automotive technology company working with leading dealerships across multiple countries.