Overview Application

Posted on: Jun 25, 2026

We are looking for an experienced Call Center Supervisor to lead our telesales and chat teams, drive performance, and ensure the achievement of sales, quality, and productivity targets.

Role Overview

The Call Center Supervisor is responsible for overseeing daily operations, monitoring KPIs, conducting quality audits, and providing coaching and training to support continuous team development and business growth.

Key Responsibilities

• Monitor team performance and ensure KPI achievement.

• Drive subscription growth and sales performance across all channels.

• Manage inbound/outbound chat and telesales operations.

• Conduct call and chat audits to ensure quality and compliance.

• Provide coaching, feedback, and training to improve agent performance.

• Prepare and analyze performance reports and operational insights.

• Handle customer escalations and maintain high satisfaction levels.

• Manage shifts, attendance, and workforce coverage.

• Collaborate with cross mfunctional teams to improve processes and results.

Requirements

• Minimum 2 years of supervisory experience in a call center environment.

• Experience managing sales teams and monitoring performance across calls and chat channels.

• Strong QA monitoring and auditing experience.

• Proven experience in KPI tracking and performance management.

• Strong communication, presentation, coaching, and training skills.

• Experience in team development and performance improvement.

• Excellent Microsoft Office skills.

• Familiarity with AI tools and their application in improving productivity and operations.

• Ability to work on a shift basis.