About Cartona

We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers, and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers, and a seamless ordering and fulfillment experience through digitizing the traditional trade market.

Job Overview

As a Customer Service Intern at Cartona, you will support the customer service team in handling customer inquiries and ensuring a positive experience for our clients. This internship will provide you with hands-on experience in customer support operations, communication skills, and problem-solving techniques. You will have the opportunity to learn how to handle calls, manage inquiries, and use CRM tools in a professional environment.

Key Responsibilities

• Assist the Customer Service team in handling incoming calls and inquiries.
• Support in providing customers with product information, order status, and company services.
• Help in documenting customer interactions, feedback, and complaints in the system.
• Shadow experienced agents to learn effective problem-solving and communication techniques.
• Follow up with customers under the supervision of senior agents to ensure satisfaction.
• Participate in team meetings and training sessions to develop service skills.
  
  

Required Qualifications

• Current undergraduate student or fresh graduate (Business, Communications, or related field preferred).
• Strong willingness to learn and develop communication and customer service skills.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Good problem-solving mindset and ability to stay positive in challenging situations.
• Ability to work collaboratively in a fast-paced environment.
• Previous internship or volunteering experience in customer service is a plus, but not required.