Overview Application

Posted on: Jul 16, 2026

Role Summary

Classera is seeking a passionate and analytical User Researcher to help shape exceptional user experiences across our EdTech and AI-powered products. This role is responsible for understanding user needs, behaviors, and pain points through qualitative and quantitative research, enabling product teams to make informed, data-driven design decisions.

The User Researcher will work closely with Product Managers, Product Designers, Engineers, and business stakeholders to ensure customer insights are integrated throughout the product development lifecycle.

Key Responsibilities:

• Plan, conduct, and analyze qualitative and quantitative user research.
• Design and execute usability testing sessions for web and mobile applications.
• Conduct user interviews, contextual inquiries, focus groups, and surveys.
• Develop personas, journey maps, empathy maps, and research reports.
• Identify customer needs, behaviors, motivations, and pain points.
• Translate research findings into actionable recommendations for Product and Design teams.
• Collaborate with Product Managers and Designers during Product Discovery activities.
• Evaluate product usability and recommend improvements.
• Work closely with analytics teams to combine behavioral data with customer research.
• Present research findings clearly to cross-functional stakeholders and executive leadership.
• Help establish research standards, methodologies, and best practices.
• Build and maintain a research repository for continuous knowledge sharing.
• Stay current with UX research methodologies, tools, and industry trends.

Qualifications:

• Bachelor's degree in Psychology, Human-Computer Interaction (HCI), Human Factors, Design, Sociology, Anthropology, Computer Science, or a related field.
• 3–6 years of experience in User Research, UX Research, Human Factors, or Customer Research.
• Experience conducting both qualitative and quantitative research.
• Strong experience working with digital products, SaaS platforms, or enterprise applications.
• Experience working within Agile product teams.

Technical Skills:

• User Interviews
• Usability Testing
• Survey Design
• Quantitative & Qualitative Research
• Research Planning
• Journey Mapping
• Persona Development
• Affinity Mapping
• Competitive Research
• Information Architecture Evaluation
• Data Analysis
• Product Discovery
• Design Thinking
• Analytics tools (Google Analytics, Hotjar, Microsoft Clarity, Mixpanel, or similar)
• Figma (basic collaboration)
• Research documentation and reporting

Core Competencies:

• Analytical Thinking
• Curiosity & Empathy
• Critical Thinking
• Problem Solving
• Communication & Storytelling
• Collaboration
• Attention to Detail
• Stakeholder Management
• Adaptability
• Customer-Centric Mindset

Preferred Qualifications:

• Experience in EdTech, Learning Management Systems (LMS), or Enterprise SaaS.
• Experience researching AI-powered products or intelligent digital platforms.
• Familiarity with accessibility and inclusive design principles.
• Experience working with multicultural or international user groups.

Success Measures:

• Delivery of high-quality, actionable research insights.
• Improved usability and customer satisfaction.
• Increased adoption of research findings in product decisions.
• Reduced usability issues before product releases.
• Strong collaboration with Product, Design, and Engineering teams.
• Establishment of scalable UX research practices and documentation.