Fold Health is hiring an to own enterprise go-lives for value-based care organizations. You will manage the full Implementation Manager implementation lifecycle for ACOs, MSOs, IPAs, and risk-bearing provider groups deploying Fold’s care orchestration platform. This role reports to the Director of Implementations.

You will typically run 2–4 concurrent implementations. Success is measured by on-time go-live delivery, customer adoption rates, time-to-value, and implementation quality scores.

What You’ll Do

Own Customer Implementations

• Manage full lifecycle from kickoff through go-live and stabilization

• Lead Sales to Implementation handoffs, ensuring complete, efficient knowledge and relationship transfers

• Primary customer contact during implementation; own timelines, milestones, deliverables

• Coordinate go-live planning, war rooms, and post go-live support

• Ensure operational, clinical, and technical readiness: workflows, staffing, training, EHR integrations

• Oversee data onboarding (claims, ADT, roster, EHR data); validate data quality before and during go-live

• Identify risks early, escalate with solutions, drive resolution across internal and customer teams

Cross-Functional Coordination

• Maintain leadership-facing status updates and dashboards

• Coordinate with Sales, Product, Engineering, Analytics, Integrations, and QA on customer requirements

• Translate customer needs into internal workstreams; track cross-team dependencies

• Work with offshore R&D team (Pune, India) on integration specs and issue resolution

• Partner with Customer Success on handoffs, adoption milestones, and customer health

Change Management & Adoption

• Drive change management at customer sites: stakeholder alignment, resistance mitigation, executive sponsor engagement

• Deliver training for care managers, quality teams, and clinical staff

• Create workflow documentation, user guides, quick reference materials

• Identify and train customer super-users for post-go-live support

• Monitor adoption metrics and address barriers proactively

Scalability

• Contribute to playbooks, templates, knowledge hubs, and checklists from hands-on experience

• Surface product gaps, workflow friction, and voice of the market feedback to Product and Engineering

• Help refine timelines, resource estimates, and scope definitions for future deals