We are Helium Health…

A full-service Healthtech company on a journey to digitize healthcare across Africa. We have been doing this since 2016, and our pioneering approach has helped to transform healthcare delivery systems across Sub-Saharan Africa and the GCC, creating an alternative vision for patients and providers, whilst facilitating hundreds of thousands of high-quality patient experiences every month.

We are very good at creating for the market we live in, because we fully understand from our own experiences. Our innovative and reliable products are engineered for the nuances of the African landscape, empowering frontline providers to deliver excellent healthcare to patients. Our products include the Provider Digitization Suite—HeliumOS and HeliumDoc, Financial Solutions—HeliumCredit and HeliumWallet, and Our Public Health & Data Partnerships - Public Health and Data and Insights.

The Technical Content Writer will be responsible for creating clear, engaging content across our product lines. Ideal candidates should have strong writing and research skills, public health knowledge, and experience with SEO and digital content strategy.

Responsibilities

• Translate complex technical information into clear and user-friendly documentation for various stakeholders.

• Prepare materials to support external communications with partners, government agencies, and public health stakeholders.

• Develop and maintain user manuals, product guides, FAQs, and help center content for Helium Health’s products.

• Optimize written content for SEO to improve online visibility and reach.

• Create internal documentation to support onboarding, product training, and cross-functional collaboration.

• Ensure all documentation adheres to Helium Health’s brand voice, writing standards, and formatting guidelines.

• Implement version control, style consistency, and continuous improvement processes for documentation.

• Minimum of 3 years of experience in technical writing, preferably in SaaS, healthtech, Public Health environments.
• Experience writing for technical, policy, and general audiences in the health or development sector.
• Demonstrated ability to turn complex data into engaging stories and reports.
• Strong knowledge of public health issues, systems, and terminology in Africa and/or emerging markets.
• Familiarity with SEO content strategy and tools.
• Proven ability to explain technical concepts/data to both technical and non-technical audiences.
• Excellent written and verbal communication skills, including business and editorial writing.
• Strong attention to detail, research skills, and a commitment to factual accuracy.
• First degree in English, Communications, Technical Writing, Public Health or a related field.

This role offers a competitive pay and other benefits and perks.

Helium Health is an equal opportunity employer, thus it is not biased in its employment to any race, colour, creed, religion, sex or physical disability.