What you'll focus on

1. Relationship Management

Own and manage relationships with UAE-based clients.
Conduct regular touchpoints—including check-ins and monthly/quarterly business reviews.
Identify areas of improvement and growth opportunities.

2. Onboarding

Collaborate closely with the onboarding team to onboard new customers.
Set expectations, clarify client needs, and ensure a smooth transition into our platform.

3. Training

Provide in-depth training to customers on platform tools and features.
Work closely with the product team to ensure customers fully understand and utilize platform capabilities.

4. Data Analysis & Insights

Analyze customer data to identify trends and areas for improvement.
Develop strategies to increase retention, reduce churn, and improve revenue.

5. Customer Advocacy

Represent customer needs internally; share insights with cross-functional teams.
Ensure the platform evolves to meet customer requirements.

6. Cross-Functional Collaboration

Work with Sales, Operations, and Product teams to deliver an exceptional customer experience.

7. Renewals & Upsells

Drive contract renewals.
Identify upsell and cross-sell opportunities and clearly communicate our value proposition.

8. Freight Desk Support

Assist the Operations Manager in handling freight requests (Land/Air/Ocean).
Coordinate and manage transport activities.

What you bring

Experience

2–5 years in Customer Success or Account Management roles.
Experience handling business customers in logistics, e-commerce, or quick commerce.

Technical Skills

Working knowledge of WMS, OMS, and TMS platforms.
Ability to troubleshoot customer issues independently.
Strong analytical skills to interpret customer data and drive insights.

Behavioral Skills

Excellent communication skills with both technical and non-technical audiences.
Strong active listening and customer empathy.
Analytical thinker with the ability to identify patterns and solve problems.

Soft Skills

Strong relationship management and stakeholder coordination abilities.

Education

Bachelor’s degree minimum; Master’s degree is a plus.
Preferably in Business or Supply Chain.

Languages

Fluent in English and Hindi.
Malayalam is an advantage.

What you'll get

You’ll become part of a diverse team that's globally distributed. We are a business that's been built in the post-pandemic era, with each employee being given the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.

In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;

Annual Bonus
25 days leave.
Health Insurance.
Macbook.
Annual L&D support.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

Apply for this job

About us

Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.

Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.

Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.

Locad. All Systems Go.

Customer Success Executive [Bengaluru, India]