What you'll focus on
Key Responsibilities
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Team Leadership & Supervision
- Lead, supervise, and coordinate a team of manpower agency associates assigned to a specific function in the fulfillment center.
- Provide daily direction, coaching, and support to ensure team engagement and high morale.
- Foster a culture of teamwork, accountability, and continuous improvement.
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Operational Excellence
- Ensure timely and accurate completion of all assigned tasks (e.g., picking, packing, sorting, shipping).
- Monitor workflow and adjust staffing as needed to meet operational demands.
- Enforce adherence to standard operating procedures (SOPs) and safety guidelines.
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Performance Management
- Track and report on team performance against KPIs (e.g., productivity, accuracy, quality, attendance).
- Identify performance gaps and implement corrective actions or training as necessary.
- Motivate and encourage team members to achieve or exceed targets.
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Communication & Coordination
- Serve as the main point of contact between the manpower agency team and warehouse management.
- Communicate goals, expectations, and updates clearly to team members.
- Collaborate with other team leads and departments to ensure smooth handoffs and workflow continuity.
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Continuous Improvement
- Identify process bottlenecks and suggest improvements for efficiency and quality.
- Participate in regular team meetings and contribute ideas for operational enhancements.