Account Manager (Melbourne)

We are seeking a motivated and customer-focused Account Manager to join our Melbourne team. In this role, you’ll play a key part in managing and growing relationships with our clients across Australia and the wider APAC region. Reporting to the Country Manager of Australia, you’ll ensure customer satisfaction, drive product adoption, and identify opportunities for growth.

We encourage applications from individuals with diverse backgrounds and experiences. If you have a passion for hospitality, we’d love to hear from you.

About Supy

Supy is an all-in-one inventory management platform designed for restaurants to optimise their back-of-house operations. We help over 3,000 leading hospitality businesses globally, including Michelin star & ‘Chef’s Hat’ restaurants and fast-growing QSR chains. If you need to reduce costs and increase profits, you need Supy.

What You’ll Be Doing

• Build and maintain strong, long-term relationships with newly onboarded and existing clients.
• Act as the primary point of contact for client queries and coordinate with internal teams to ensure timely resolutions.
• Develop and execute account management strategies to retain customers, increase product adoption, and drive revenue growth.
• Conduct regular business reviews to assess client success and present tailored solutions to enhance operations.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Monitor industry trends and client feedback to recommend product improvements.
• Provide regular account performance updates to the Country Manager.
• Visit clients on-site as needed to strengthen relationships.

What We’re Looking For

• Experience in hospitality tech, inventory management, POS, or the food & beverage industry is a plus.
• Proven track record in account management, customer success, or a similar role.
• Willingness to conduct frequent in person meetings
• A proactive, self-motivated, and results-driven approach.
• Familiarity with HubSpot and G Suite is an advantage.

Why Join Supy?

• Competitive salary + performance-based incentives.
• Career growth opportunities in a rapidly expanding company.
• A dynamic, supportive, and inclusive team culture.
• The chance to be part of a company that’s revolutionising the hospitality industry.

How to Apply

If you’re excited about this opportunity and eager to grow your career in account management, we’d love to hear from you! Please send your CV and a cover letter outlining your experience and why you’d be a great fit for Supy.