EXECUTIVE - On ground
Umrahme
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See open jobs at Umrahme.See open jobs similar to "EXECUTIVE - On ground" Global Ventures.Medina Saudi Arabia
Posted 6+ months ago
Traveazy Group (Incorporated in 2013) is headquartered in Dubai and has a presence in Pune (India), Jeddah (KSA), and Cairo (Egypt). With a strong focus on technology, we offer leisure and Umrah packages through our brands Umrahme & Locanda. We aspire to revolutionize the way in which Umrah travel is managed globally by bringing the Umrah ecosystem into an online platform, that is dynamic, automated, and backed up by AI.
At Traveazy we are dedicated to creating an inclusive and innovative work culture, where our people can thrive. We pride ourselves on a collaborative, flexible culture that empowers our employees to drive positive change and growth within the company.
Job Summary:
As an On-ground Support Executive for our B2C business, your primary role is to ensure a smooth and memorable experience for our individual and group customers during their Umrah pilgrimage in KSA. You will be their dedicated point of contact, providing assistance with accommodation, transportation, and various aspects of their journey.
Key Responsibilities:
- Greet and assist Umrah pilgrims upon their arrival in KSA, ensuring a warm welcome and seamless entry into the country.
- Coordinate transportation for groups and individuals, ensuring timely and comfortable travel to pilgrimage sites and accommodations.
- Manage accommodations, making sure they meet the needs and preferences of the customers.
- Provide guidance and support to customers, addressing any inquiries, concerns, or emergencies that may arise.
- Liaise with local partners and suppliers to ensure the highest level of service and satisfaction for our customers.
- Handle logistical challenges efficiently, making quick decisions to minimize disruptions to customers' Umrah experience.
Requirements:
- Prior experience in the travel industry operations or Umrah services.
- Exceptional interpersonal and customer service skills.
- Strong organizational abilities to manage various aspects of Umrah travel.
- Flexibility and adaptability to handle dynamic situations and changing customer needs.
- Proficiency in relevant tools and software for travel management
- Must be fluent in English & Arabic.
- Valid KSA driving license & car.
This job is no longer accepting applications
See open jobs at Umrahme.See open jobs similar to "EXECUTIVE - On ground" Global Ventures.