As an On-ground Executive, you will play a key role in ensuring a smooth and memorable experience for guests visiting the Kingdom — including Umrah pilgrims and leisure travellers. This includes welcoming them at airports, assisting with transfers, coordinating hotel check-ins, and supporting their overall travel itinerary. The role demands strong customer service, operational coordination, and local area knowledge to ensure guest satisfaction at every touchpoint.

• Welcome and assist guests at the airport, ensuring a smooth arrival experience.

• Coordinate and monitor transportation arrangements, including airport transfers and intercity travel.

• Accompany groups or individuals during hotel check-ins and ensure rooming arrangements are accurate.

• Support daily tour or activity operations, including liaising with drivers, guides, and hotel representatives.

• Provide clear communication and real-time updates to the operations team and customers.

• Handle guest inquiries, issues, or emergencies efficiently and professionally.

• Ensure services are delivered as per itinerary and company standards.

• Maintain good relations with local partners, hotels, and transport providers to ensure seamless operations.

• Possess knowledge of Umrah procedures and sites to assist guests undertaking Umrah as part of their travel.

• Minimum 2–4 years of on-ground or tour operations experience with a DMC, travel agency, or tour operator.

• Excellent customer handling and communication skills.

• Strong organizational and coordination abilities.

• Fluency in English and Arabic (additional languages a plus).

• Good knowledge of Makkah, Madinah, and Jeddah.

• Valid KSA driving license and car preferred.

• Flexible to work in shifts and during peak travel seasons.