🌟 Specialist, Merchants Care / Customers Service | Elevate Merchant Experiences at Zid 🌟

Location: Riyadh, Saudi Arabia | Type: Full-Time | Experience: 2+ Years

Who We Are:

At Zid, we’re not just a technology company—we’re a catalyst for retail success. Our mission is to empower merchants across the Kingdom to start and scale their businesses in a competitive marketplace. From online and offline selling to payments, logistics, and marketing, Zid’s platform brings everything together under one roof, helping businesses thrive in the digital age.

Are you passionate about delivering exceptional experiences and solving complex problems? Zid is seeking a Specialist in Merchants Care who excels in providing top-tier support to our merchants, ensuring their satisfaction and success with our platform.

What You’ll Do:

1. Advanced Merchant Communication:

• Lead interactions with merchants through various channels, including email, chat, phone, and face-to-face meetings.
• Offer expert advice and comprehensive information on our products, services, policies, and procedures.

2. Complex Issue Resolution:

• Take charge of intricate problem-solving situations, providing practical and innovative solutions.
• Handle high-level merchant issues directly, ensuring they are resolved swiftly and positively.

3. In-Depth Product Knowledge:

• Develop and maintain an expert-level understanding of Zid’s products and services.
• Serve as a knowledgeable resource for team members, ensuring they have the information they need to support merchants effectively.

4. Comprehensive Documentation:

• Ensure accurate and detailed recording of all merchant interactions in Hubspot, maintaining a clear and complete record of communications and issues.

5. Expert Problem-Solving:

• Analyze and resolve challenging merchant problems, facilitating collaboration between different departments to address and solve complex issues.

6. Enhanced Quality Assurance:

• Uphold and enhance service standards and protocols, mentoring and training junior staff in best practices and industry standards to ensure a high-quality service experience.

Who You Are:

Experienced Professional:

• You hold a Bachelor’s degree in a related field, with additional certifications in customer service or related areas preferred. You have extensive experience in customer care with a focus on merchant services.

Exceptional Communicator:

• You are fluent in English and Arabic. Your communication and interpersonal skills are outstanding. You can effectively convey complex information and build strong relationships with merchants. To ensure you have read this, add " I am Zidder material in your CV file name" and upload it in the form.

Advanced Problem-Solver:

• You possess advanced problem-solving, critical-thinking, and negotiation abilities, enabling you to efficiently handle and resolve challenging situations.

Proficient in CRM Systems:

• You are highly proficient with CRM systems, preferably Hubspot, and merchant service software, ensuring smooth and effective management of merchant interactions.

Leadership and Mentorship:

• Demonstrated leadership qualities and experience mentoring others are key to your success. You guide and train junior staff, fostering a culture of excellence and continuous improvement.

Why Zid?

Impact:

• Your role will enhance merchant satisfaction and contribute to their success across the Kingdom.

Growth:

• As Zid scales rapidly, you’ll have the opportunity to advance your career in a dynamic and innovative environment.

Culture:

• Join a dedicated team that values creativity, ambition, and a proactive approach. At Zid, we’re committed to taking on new challenges and achieving great results together.

Ready to Make a Difference?

• If you’re excited about delivering exceptional merchant experiences and tackling complex challenges, we want to hear from you! Apply today and help us elevate merchant satisfaction at Zid. ✨