📍 Location: Riyadh, Saudi Arabia | Type: Full-Time

Drive Revenue Growth. Optimize Processes. Enhance Merchant Success.

At Zid, we are shaping the future of eCommerce by ensuring our revenue operations function is seamless, data-driven, and optimized for growth.

We are looking for a Manager, Revenue Performance & Process Optimization to lead and refine revenue processes, enhance merchant experience, and drive efficiency across Sales, Marketing, Customer Success, and Product.

If you have a passion for revenue operations, process optimization, and leveraging data for business impact, this role is for you. Your mission? Streamline workflows, eliminate inefficiencies, and optimize the full merchant journey to accelerate revenue growth.

What You’ll Do

1- Merchant Journey Mapping & Process Optimization

• Map, document, and optimize the merchant lifecycle from lead acquisition to retention.
• Identify bottlenecks, inefficiencies, and drop-off points in the revenue funnel.
• Implement a data-driven framework to enhance handoffs between teams.
• Leverage Customer Data Platform (CDP) insights to personalize merchant interactions.
• Develop SOPs, playbooks, and documentation to ensure process scalability.

2- Revenue Process Execution & Optimization

• Own and refine the lead-to-revenue process, ensuring smooth transitions between Product-Led Growth (PLG), Sales-Led Growth (SLG), Partnerships, and Enterprise Acquisition.
• Work with Marketing & Sales to enhance lead scoring models and funnel conversion.
• Conduct workflow audits, process simulations, and A/B testing for continuous improvement.
• Optimize HubSpot CRM, automation rules, and predictive lead nurturing strategies.
• Ensure data integrity across HubSpot, CDP, and revenue tools for accurate forecasting.

3- Success Measurement & Performance Tracking

• Define and track key success metrics (KPIs) for acquisition, activation, and retention.
• Build real-time revenue dashboards to monitor subscription growth, churn, and upsell trends.
• Utilize CDP analytics to uncover merchant behavior patterns and segmentation opportunities.
• Establish a closed-loop feedback system to align revenue processes with business goals.

4- Cross-Functional Collaboration & Enablement

• Act as the RevOps lead for process governance, aligning Sales, Marketing, Merchant Experience, and Finance.
• Enable teams with training, documentation, and playbooks to enhance revenue execution.
• Work closely with Product & Engineering to align revenue processes with system capabilities.
• Partner with Data Analytics & Systems Automation teams for seamless data integration and reporting.

You’ll Excel in This Role If You:

• Have a strong analytical mindset and enjoy using data to optimize business processes.
• Thrive in fast-paced, high-growth environments and can adapt quickly to changes.
• Have experience in revenue operations, sales operations, or process optimization within SaaS, eCommerce, or FinTech.
• Are comfortable working across multiple teams, aligning stakeholders, and driving cross-functional initiatives.
• Have expertise in workflow automation, CRM tools like HubSpot, CDPs, and business intelligence platforms.
• Are proactive, solution-oriented, and have a continuous improvement mindset.
• Can create detailed SOPs, process playbooks, and documentation to ensure process repeatability and efficiency.
• Have strong project management skills and can handle multiple priorities effectively.

Who You Are?

• 5+ years of experience in Revenue Operations, Process Optimization, Sales Operations, or Business Analytics within SaaS, eCommerce, or FinTech.
• Proven ability to map, document, and optimize business processes in fast-paced environments.
• Hands-on experience with HubSpot CRM, CDP, BI tools (Tableau, Looker, Power BI, Metabase), and process mapping tools (Lucidchart, Miro).
• Strong analytical and problem-solving skills with a data-driven decision-making approach.
• Experience in lead funnel optimization, workflow automation, and revenue performance tracking.
• Ability to align cross-functional teams on revenue goals and process improvements.
• Excellent documentation skills, with experience creating SOPs, playbooks, and internal knowledge bases.
• Project management expertise with a focus on continuous improvement.

Why Join Zid?

• Impact: Drive efficiency and revenue growth across Zid’s ecosystem.
• Fast-Paced Growth: Join a dynamic team scaling a leading eCommerce platform.
• Autonomy & Ownership: Take full ownership of revenue operations with real business impact.
• Data-Driven Culture: Work on cutting-edge RevOps strategies, automation, and analytics.
• Collaborative Environment: Work alongside industry experts in a high-energy, results-driven culture.