📍 Location: Riyadh, Saudi Arabia | Type: Full-Time

Build Trust. Drive Growth. Elevate Merchant Experience!

At Zid, we’re not just powering eCommerce — we’re building meaningful relationships that help our merchants thrive.

We are looking for a Senior Specialist, Merchants Relations to serve as a strategic partner for our most valuable merchants. You will own relationships with large-scale merchants, ensuring satisfaction, trust, and long-term success through personalized support, strategic growth initiatives, and data-driven recommendations.

If you’re passionate about relationship management, thrive on solving complex challenges, and excel in a fast-paced, customer-centric environment, this role is for you.

Your mission? Create impactful relationships that drive growth, retention, and success across merchant lifecycle.

What You’ll Do?

1. Merchants Relationship Management & Strategic Support

• Serve as the primary point of contact for high-value merchants.
• Build trust-based relationships with decision-makers and key stakeholders.
• Deliver tailored support to meet the unique needs of each merchant.
• Resolve complex issues with urgency and professionalism.

2. Business Insights & Performance Analytics

• Monitor and analyze merchants performance, identifying growth areas and risks.
• Deliver advanced reporting and strategic insights to drive merchant success.
• Use data to make recommendations that support merchant performance optimization.

3. Account Growth & Retention Strategy

• Conduct regular account health checks and proactive risk assessments.
• Develop upselling, cross-selling, and referral strategies tailored to each merchants.
• Collaborate with Growth, Marketing, and related teams to launch campaigns that drive merchant revenue.
• Design churn-prevention strategies and act swiftly to re-engage at-risk accounts.

4. Product Adoption & Experience Enhancement

• Support merchants in leveraging Zid’s full suite of products and services.
• Lead initiatives that increase product usage and operational efficiency.
• Gather feedback and implement best practices to continuously improve the merchant journey.
• Ensure each merchant receives unmatched service and value from Zid.

You’ll Excel in This Role If You:

• Thrive in building deep, strategic partnerships with merchants.
• Are skilled in managing complex accounts with multiple stakeholders.
• Are data-driven and capable of extracting actionable insights from performance metrics.
• Have a proactive mindset, always looking for ways to improve experience and outcomes.
• Love working cross-functionally and can influence without authority.
• Excel at written and verbal communication, and can tailor messaging to different audiences.

What You Bring:

• 2+ years of experience in Account Management, Customer Success, or Enterprise Relationship Management (eCommerce experience preferred).
• Proven success in managing and growing large accounts.
• Strong analytical skills and experience with dashboards, reporting tools, or CRMs.
• Hands-on experience working with eCommerce platforms and SaaS tools.
• Bachelor's degree in Business, Marketing, or a related field.
• Self-starter attitude, with a passion for solving problems and delivering results.
• Willingness to travel for key meetings and industry events.

Why Join Zid?

• High Impact: Influence revenue and merchant retention through strategic relationship building.
• Merchant-Centric Focus: Work with high-value merchants on growth initiatives that drive results.
• Cross-Team Collaboration: Partner with product, marketing, and growth experts to deliver success.
• Innovation & Growth: Be part of a fast-growing eCommerce platform redefining digital retail.
• Ownership & Autonomy: Take full ownership of the merchant journey, delivering measurable business impact.