📍 Location: (Remote Support) | Type: Full-Time

Empower Teams. Strengthen Systems. Drive Seamless IT Experiences!

At Zid, our people are the engine behind our mission — and ensuring they’re equipped with the right tools is where you come in.

We’re looking for Specialist, IT Support to be the go-to tech partner for our internal teams. You’ll own key processes like onboarding/offboarding, licensing management, and remote technical support — helping us stay secure, efficient, and always one step ahead.

Your mission? Deliver a smooth, secure, and scalable IT experience that keeps our people focused on what matters most: powering merchant success.

If you’re passionate about tech, love solving puzzles, and thrive on building organized systems, this is your opportunity to make a real impact.

What You’ll Do

1. Onboarding & Offboarding Excellence

• Set up new joiners with everything they need — from account access to device readiness.
• Conduct briefings to guide employees on systems, tools, and IT policies.
• Offboard departing team members securely, collecting devices and revoking access.

2. Licensing & Contract Management

• Own the full lifecycle of software licenses: track, renew, optimize, and stay compliant.
• Maintain up-to-date records and collaborate with vendors for smooth renewals.
• Manage a centralized contract database for third-party tools and services.

3. Day-to-Day Tech Support

• Provide remote support to all teams as needed.
• Troubleshoot system issues quickly and effectively — from connectivity to logins.
• Escalate complex problems while documenting solutions for future reference.

4. Security & Systems Monitoring

• Help monitor office internet remotely and support the implementation of IT policies.
• Improve security across company devices and ensure proper access governance.
• Identify and recommend opportunities to enhance operational efficiency.

You’ll Excel in This Role If You:

• Are organized, tech-savvy, and love building smooth systems.
• Enjoy helping others and find satisfaction in solving problems.
• Can balance structure with flexibility in a fast-paced environment.
• Communicate clearly and confidently across teams and time zones.

What You Bring:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Hands-on experience with onboarding/offboarding and license tracking.
• Proficiency in G-Suite, Microsoft Office, and basic networking.
• Familiarity with contract administration and compliance processes.
• Problem-solving mindset with strong attention to detail.

Why Join Zid?

People-First Impact: You’ll help power the internal engine that supports merchant success.

Operational Ownership: Gain exposure to systems that keep a high-growth company running.

Learning-Focused Culture: Develop real-world skills in IT, security, and systems design.

Make a Difference: Your behind-the-scenes work will be felt across every department.

Agile Environment: Join a team that moves fast, embraces change, and values your ideas.