📍 Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Team: Growth

Reports To: Chief Growth Officer

At Zid, we’re building commerce experiences that empower merchants to run and grow their businesses while delivering seamless experiences to their customers.

We’re looking for a Lead, Sectors Growth to drive growth across priority retail and commerce sectors, identify high-potential market opportunities, and build strategic partnerships that accelerate merchant acquisition and business growth.

You’ll focus on developing sector-specific growth strategies, identifying opportunities to expand Zid’s presence, and creating scalable programs that increase merchant sales and Gross Merchandise Value (GMV). You’ll play a key role in shaping Zid’s sector expansion strategy, building a high-performing team, and establishing long-term partnerships that deliver measurable commercial impact.

What You’ll Work On

Operational Responsibilities

1. Sector Strategy & Market Expansion

• Lead market research and sector analysis to identify and prioritize high-potential industries based on market size, merchant opportunities, GMV potential, and competitive positioning.
• Develop and execute sector-specific growth strategies aligned with Zid’s commercial objectives and long-term expansion plans.
• Build scalable sector entry plans, including market positioning, value propositions, partnership opportunities, and merchant acquisition strategies.
• Identify emerging market opportunities and develop actionable plans to expand Zid’s presence across priority sectors.

2. Merchant Growth & GMV Development

• Design and implement growth initiatives that increase merchant sales, transaction volumes, and GMV across priority sectors.
• Develop sector-specific programs that improve merchant performance through product adoption, marketing campaigns, and commercial enablement.
• Drive adoption of Zid’s ecosystem solutions, including ZidPay, ZidShip, ZidPOS, and other relevant products.
• Collaborate with internal teams to develop initiatives that improve merchant conversion, average order value, repeat purchases, and overall business performance.
• Identify opportunities to support merchant growth through seasonal campaigns, co-marketing initiatives, and sector-specific commercial programs.

3. Strategic Partnerships & Business Development

• Identify, establish, and manage strategic partnerships with industry associations, suppliers, distributors, brands, technology platforms, and ecosystem partners.
• Lead partnership negotiations and develop commercial agreements that support merchant acquisition and GMV growth.
• Build partnership programs that generate qualified business opportunities, expand Zid’s merchant network, and deliver measurable commercial results.
• Maintain strong relationships with senior stakeholders and strategic partners to identify new growth opportunities.
• Evaluate partnership performance and develop action plans to maximize commercial value and return on investment.

4. Go-to-Market Strategy & Marketing Collaboration

• Develop sector-specific go-to-market strategies, value propositions, and positioning to strengthen Zid’s presence in priority markets.
• Collaborate with Product Marketing and Digital Growth teams to design and execute targeted marketing campaigns.
• Identify opportunities for joint marketing initiatives with strategic partners to increase market awareness and merchant engagement.
• Represent Zid at industry events, business forums, and strategic meetings to strengthen brand positioning and commercial relationships.
• Monitor campaign effectiveness and optimize marketing initiatives based on commercial performance and market insights.

5. Sales Enablement & Cross-Functional Collaboration

• Collaborate with Sales teams to develop sector-specific lead generation strategies and improve conversion opportunities.
• Establish clear lead qualification criteria, service-level agreements (SLAs), and handoff processes between Growth and Sales.
• Work closely with Product, Marketing, Sales, and Merchant Growth teams to align sector initiatives with business priorities.
• Identify operational and commercial challenges affecting merchant growth and coordinate solutions with relevant teams.
• Ensure sector growth programs translate into qualified leads, new paid merchants, and measurable revenue opportunities.

6. Team Leadership & Development

• Build and lead the Sector Growth team, ensuring alignment with Zid’s growth strategy and business objectives.
• Develop hiring plans, define team responsibilities, and establish clear performance expectations.
• Coach and develop team members to strengthen their commercial, analytical, and strategic capabilities.
• Promote a performance-driven culture focused on ownership, collaboration, and continuous improvement.
• Evaluate team capacity and organizational needs as Zid expands into additional sectors.

Administrative Responsibilities

1. Growth Performance & KPI Management

• Establish and monitor key performance indicators, including sector GMV, merchant growth, lead quality, partnership contribution, and program ROI.
• Prepare regular performance reports and strategic updates for the Chief Growth Officer.
• Evaluate sector performance against business targets and identify opportunities for improvement.
• Develop corrective action plans to address performance gaps and support growth objectives.

2. Business Planning & Budget Management

• Develop annual and quarterly sector growth plans, including commercial targets, strategic initiatives, and resource requirements.
• Prepare business cases and financial evaluations to support sector expansion and partnership opportunities.
• Monitor program budgets, resource allocation, and investment returns to ensure efficient execution.
• Provide management with data-driven recommendations to support strategic investment and prioritization decisions.

3. Market Intelligence & Reporting

• Monitor market trends, competitive developments, merchant needs, and opportunities within the Saudi retail and e-commerce ecosystem.
• Analyze sector performance and identify factors influencing merchant acquisition, retention, and sales growth.
• Maintain accurate documentation of sector strategies, partnership agreements, commercial initiatives, and performance results.
• Present strategic insights and recommendations to senior leadership to support business planning and decision-making.

What We’re Looking For

Core Qualifications

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field. MBA or equivalent qualification is a plus.
• 5–8 years of experience in marketing, growth, business development, or commercial roles, with demonstrated leadership capabilities.
• Proven experience leading teams, managing projects, or driving cross-functional growth initiatives.
• Proven experience developing and executing growth strategies, go-to-market plans, and commercial initiatives that deliver measurable business results.
• Strong understanding of merchant growth and GMV drivers, including conversion, average order value, customer retention, product assortment, payment solutions, and fulfillment.
• Demonstrated success in establishing and activating strategic partnerships that generate commercial opportunities and measurable growth.
• Experience working within e-commerce, marketplaces, retail, payments, fintech, delivery platforms, or FMCG sectors is highly preferred.
• Strong knowledge of the Saudi retail and commerce ecosystem, including market dynamics, merchant needs, and industry trends.
• Excellent strategic planning, analytical thinking, negotiation, communication, and stakeholder management skills.
• Ability to engage confidently with C-level executives, senior decision-makers, and strategic partners.
• Strong leadership capabilities with the ability to build teams, set performance objectives, and drive execution.
• Excellent command of Arabic and English, both written and spoken.
• Saudi national, based in Riyadh.

Skills That Matter

Soft Skills

• Strategic Thinking: Develop sector growth strategies, prioritize commercial opportunities, and align initiatives with business objectives.
• Leadership & People Development: Build, motivate, and develop high-performing teams while establishing clear accountability and performance expectations.
• Commercial Acumen: Identify growth opportunities, evaluate business potential, and make commercially sound decisions.
• Negotiation & Influence: Lead strategic partnership negotiations, influence senior stakeholders, and secure mutually beneficial agreements.
• Relationship Building: Establish and maintain strong relationships with industry partners, merchants, and senior decision-makers.
• Communication: Present complex strategies and commercial opportunities clearly to internal and external stakeholders.
• Analytical Thinking: Interpret market data, evaluate growth performance, and make data-driven strategic decisions.
• Problem Solving: Identify commercial and operational challenges and develop practical solutions that support sustainable growth.
• Ownership: Take responsibility for sector performance, team development, partnership outcomes, and GMV targets.
• Collaboration: Work effectively across Sales, Product, Marketing, and Merchant Growth teams to deliver integrated growth initiatives.
• Adaptability: Respond effectively to changing market dynamics, emerging opportunities, and evolving business priorities.

Technical Skills

• Sector Growth Strategy: Conduct market sizing, sector prioritization, competitive analysis, and commercial opportunity assessments.
• Go-to-Market Planning: Develop sector-specific positioning, value propositions, launch strategies, and market expansion plans.
• GMV Growth Management: Identify and optimize key merchant growth drivers, including conversion, AOV, retention, product adoption, and sales channels.
• Strategic Partnership Management: Identify, negotiate, activate, and evaluate partnerships that contribute to merchant acquisition and commercial growth.
• Growth Marketing: Develop and execute targeted campaigns, co-marketing initiatives, and sector-specific merchant engagement programs.
• Business Development: Identify commercial opportunities, build strategic relationships, and develop scalable business growth initiatives.
• Performance Analytics: Define KPIs, monitor commercial performance, evaluate ROI, and translate insights into actionable growth plans.
• Business Case Development: Prepare financial assessments, commercial proposals, and strategic recommendations to support growth investments.
• Sales Enablement: Develop lead qualification frameworks, conversion processes, and cross-functional workflows that support revenue generation.
• E-commerce Ecosystem Knowledge: Understand e-commerce platforms, marketplaces, payment solutions, logistics, fulfillment, and merchant enablement services.

Why Join Zid?

• Strategic Impact: Shape Zid’s expansion strategy and lead growth across high-potential retail and commerce sectors.
• Commercial Ownership: Take ownership of sector growth initiatives that directly influence merchant GMV and Zid’s business performance.
• Leadership Opportunity: Build and lead a high-performing team responsible for developing and executing sector growth strategies.
• Strategic Partnerships: Establish meaningful relationships with leading brands, industry organizations, technology platforms, and commercial partners.
• Cross-Functional Collaboration: Work closely with Growth, Sales, Product, and Marketing teams to deliver integrated commercial solutions.
• Innovation & Growth: Develop scalable growth programs and introduce new approaches to expanding merchant businesses.
• Industry Impact: Play a key role in shaping the future of retail, e-commerce, and digital commerce in Saudi Arabia and beyond.

👉 Think Zid is the right place for you? Apply now and help shape the future of sector-driven growth while empowering merchants to achieve their full potential.