We are Helium Health…

A full-service Healthtech company on a journey to digitize healthcare across Africa. We have been doing this since 2016, and our pioneering approach has helped to transform healthcare delivery systems across Sub-Saharan Africa and the GCC, creating an alternative vision for patients and providers, whilst facilitating hundreds of thousands of high-quality patient experiences every month.

We are very good at creating for the market we live in, because we fully understand from our own experiences. Our innovative and reliable products are engineered for the nuances of the African landscape, empowering frontline providers to deliver excellent healthcare to patients. Our products include the Provider Digitization Suite—HeliumOS and HeliumDoc, Financial Solutions—HeliumCredit and HeliumWallet, and Public Health & Data Partnerships—Public Health and Data Insights.

The Senior Project Manager will manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.

Responsibilities:

Project Management:

• Plan and manage assigned deployment projects ensuring that they are successfully completed in accordance with established scope, timelines, budgets, risks management, quality and technical standards.
• Coordinate and guide deployment projects throughout their project lifecycle. Prepare appropriate project plans with supporting documentation.
• Analyze the economics of project plans and provide actionable feedback relating to cost-benefit and return-on-investment standards.
• Monitor overall project progress systematically including identification of risks, issues escalation, initiating contingency plans and corrective actions where necessary.
• Manage project administration including required technical documentation as well as report in a clear and periodic manner on progress of projects.
• Design guidelines and framework for managing the journey to customer success; ensuring that captured requirements and deliverables are efficiently deployed.
• Facilitate effective communication channels, collaboration and alignment with key stakeholders.
• Assess project performance metrics to identify areas for improvement.
• Establish clear escalation protocols for addressing issues that arise during the project lifecycle.

External Stakeholder Management:

• Act as the key contact person for clients or partners, maintaining regular communication to address needs and concerns.
• Facilitate meetings with external stakeholders to review proposed modifications on project plans, ensuring appropriate approvals are obtained.
• Work closely with clients to identify project risks and develop mitigation strategies.
• Collaborate with external vendors to ensure alignment with project objectives and timelines.
• Engage with regulatory bodies or compliance agencies as necessary to ensure project adherence to relevant regulations and standards.
• Support growth teams by leveraging relationships to expedite collections.

Internal Stakeholder Management:

• Manage key internal stakeholders to ensure the required buy-in and support throughout the project lifecycle.
• Coordinate various managers and technical personnel during all project phases, from contract finalization, definition of Statement of Work through implementation and project close out.
• Coordinate project teams to support all aspects of project planning and execution activities with emphasis on defining and providing management reporting for schedule, milestones and deliverables, and quality metrics.
• Communicate proactively with all relevant stakeholders to identify problems, create solutions, and implement enhancements to operational efficiency.
• Review proposed modifications on project plans, including meeting with interested parties to ensure the appropriate approvals are obtained and changes required are accurately implemented within reasonable time line

Business Insight:

• Provide technical input and support to strategic growth and commercial efforts.
• Review user requirements and usability metrics to ensure customer satisfaction.
• Collaborate with Product Development Teams other relevant teams in evaluating new technology and tools as opportunities for innovation, service excellence and improved methodology.