Role Overview:

Key Responsibilities:

• Employee Relations & Investigations
  
  
  • Serve as a first point of contact for employee concerns, grievances, and conflict resolution matters.
    
    
  • Conduct fair, thorough, and timely investigations into employee complaints, allegations of misconduct, or policy violations.
    
    
  • Document and track all casework accurately, maintaining confidentiality and compliance.
    
    
• Employee Support & Case Management
  
  
  • Advise employees and managers on company policies, procedures, and best practices related to workplace issues.
    
    
  • Facilitate the resolution of workplace disputes, coaching employees and leaders towards positive outcomes.
    
    
  • Escalate complex cases to senior HR leadership as necessary, providing detailed case summaries.
    
    
• Employee Engagement & Experience
  
  
  • Support the execution of engagement initiatives, surveys, and feedback channels.
    
    
  • Collaborate with cross-functional teams to enhance employee well-being, recognition programs, and culture-building activities.
    
    
• Contract Renewals Validation
  
  
  • Review and validate cases of employee non-renewals and partial renewals to ensure accuracy, proper documentation, and compliance with internal policies.
    
    
  • Confirm the justification and approval of non-renewal and partial renewal decisions in alignment with company guidelines.
    
    
• Policy Awareness & Training
  
  
  • Assist in delivering training sessions or information workshops on workplace respect, grievance processes, and employee rights.
    
    
  • Promote awareness and accessibility of HR policies, encouraging a transparent and respectful work environment.
    
    
• HR Operations Support
  
  
  • Maintain accurate employee records related to ER cases, grievances, and outcomes.
    
    
  • Generate monthly reports summarizing case metrics and trends to support data-driven improvements.
    
    
  • Contribute to continuous process improvements within People Experience workflows.

Qualifications:

• 2–3 years of HR experience, preferably with a focus on employee relations, engagement, or HR investigations.
  
  
• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  
  
• Proficient Knowledge of labor laws and regulations related to employee rights and workplace investigations.
  
  
• Strong interpersonal and emotional intelligence skills with the ability to handle sensitive and confidential situations.
  
  
• Excellent communication (written and verbal), documentation, and problem-solving abilities.
  
  
• Highly organized with attention to detail and strong follow-up skills.
  
  
• Ability to work in a fast-paced, collaborative environment while maintaining a people-first approach.

• Key Competencies:

  • Empathy and Active Listening
    
    
  • Conflict Resolution and Mediation
    
    
  • Confidentiality and Discretion
    
    
  • Analytical Thinking
    
    
  • Adaptability and Resilience
    
    
  • Collaborative Teamwork