Recruitment Quality & Assessment Specialist
Tabby
Quality Assurance
Posted on May 23, 2025
We’re looking for a Recruitment Quality & Assessment Specialist to ensure the consistency, fairness, and effectiveness of candidate assessments across all roles linked to our contact center operations, from agents to team leads and support functions. This role focuses on aligning evaluations with CEFR Standards and internal hiring criteria, helping us maintain high-quality talent in a high-volume environment.
- Department
- Customer Experience Management
- Employment Type
- Contract
- Location
- Egypt
- Workplace type
- Onsite
- Reporting To
- Umair Khokhar
Key Responsibilities
Key Responsibilities
- Align with hiring teams to define role-specific candidate profiles for all Customer Service Functions.
- Design and maintain language evaluation scorecards tailored to different job levels.
- Develop SOPs and training materials to guide recruiters in assessing the right fit.
- Re-assess existing CX staff to ensure continued role suitability and performance.
- Recommend and administer relevant language and skills-based assessments.
- Conduct CEFR-aligned spoken English evaluations for new candidates.
- Submit regular reports on assessment activity.
- Ensure accurate candidate placement based on test results.
- Provide feedback to hiring teams and maintain a clear, supportive assessment process for candidates.
Skills, Knowledge & Expertise
Qualifications
- C1 level in English is a must.
- Bachelor’s degree in Linguistics, Education, English, or a related field is a plus.
- Minimum 3 years’ experience in the BPO or Customer Service Industry.
- At least 4 years’ experience in language assessment and candidate evaluation.
- Solid understanding of CEFR levels and how to apply them in recruitment.
- Familiar with relevant testing tools and assessment practices.
- Practical experience with the L&D and talent acquisition department is a plus.
- Strong communication and stakeholder engagement skills.
- Able to work independently and manage responsibilities remotely.
- Proficient in CEFR-based assessment and calibration.
- Detail-oriented with strong reporting and documentation skills.
- Collaborative mindset with the ability to work across recruitment, HR, and operations.
- Clear, calm communicator — especially in candidate-facing interaction
About Tabby
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Our Hiring Process
Stage 1:
Applied
Stage 2:
Review
Stage 3:
HR call @Tabby
Stage 4:
Technical interview @Tabby
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