FinOps Partner Support
Tabby
Customer Service
Posted on Mar 24, 2026
This role supports merchant-related financial operations by acting as the primary finance point of contact for payouts, settlements, and reconciliations. The position works closely with cross-functional teams -including Product, Sales, Legal, Risk, and Compliance- to resolve financial and system-related issues and ensure accurate, timely merchant payouts.
- Department
- Treasury & FinOps
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
- Reporting To
- Abdalhaleem Nasrallah
Key Responsibilities
-Serve as the primary finance point of contact for merchant-related financial operations.
-Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve
operational and system-related financial issues.
-Provide financial clarifications to internal teams, ensuring alignment on payout logic,
settlement models, and merchant configurations.
-Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets
across internal systems, ERP, and bank statements.
-Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and
-Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and
ensure accurate payouts.
-Support the rollout of new payout models, markets, or financial processes from a FinOps
perspective.
-Assist in the development of internal documentation, FAQs, and training materials.
-Identify process improvement opportunities and assist in implementing them to enhance
accuracy and efficiency.
-Support month-end close activities and assist during internal and external audits.
-Perform other duties as required to ensure smooth financial operations.
Skills, Knowledge & Expertise
●1–3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech-
related roles.
●Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets
and reconciliations.
●Experience with CRM or ticketing platforms is a plus.
●Strong analytical and problem-solving skills, with attention to detail and accuracy.
●Excellent communication skills, able to explain complex financial information clearly.
●Experience working in cross-functional, data-driven teams.
●Proactive and accountable mindset with the ability to work under pressure.
●Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
●Flexible to work in rotational shifts that suit both you and the team.
About Tabby
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Our Hiring Process
Stage 1:
Applied
Stage 2:
Review
Stage 3:
HR call @Tabby
Stage 4:
Technical interview @Tabby
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